Shoes

Frequently asked questions

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@seduora.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@seduora.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@seduora.com.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

All products featured on our website are 100% genuine. All brand names and logos are the property of their respective trademark owners and are used solely to identify the products of those manufacturers.

Lyon Lace-up Leather Oxfords

Lunaire Chelsea Leather Boots

Valley Dream Lace Up Leather Boots

Monte Carlo Leather Booties

Amore Square Toe Ballet Flats

Everlast Leather Booties

Mon Reve Leather Ankle Booties

Passage Lace Up Boots (Sz. 5 & 6, 8.5, 12)

Wild Rose Leather Ankle Booties

Nikita Woven Leather Loafers

Stockholm Oxford Wedges

Charro Cowboy Leather Boots

Alexa Ankle Leather Boots

Cali Leather Boots (Sz. 5, 7.5 & 8.5)

Josephine Lace up Leather Heels

Totem Ankle Leather Booties

Passage Lace Up Boots

Vienna Low Ankle Leather Booties

Athena Leather Wedges (Sz. 7.5)

Boston Leather Oxfords

Vienna Low Ankle Leather Booties

Lunaire Chelsea Leather Boots

Barcelona Leather Boots

Lyon Lace-up Leather Oxfords

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Frequently asked questions

Country/Region

Country/Region

Lyon Lace-up Leather Oxfords

Lunaire Chelsea Leather Boots

Valley Dream Lace Up Leather Boots

Monte Carlo Leather Booties

Amore Square Toe Ballet Flats

Everlast Leather Booties

Mon Reve Leather Ankle Booties

Passage Lace Up Boots (Sz. 5 & 6, 8.5, 12)

Wild Rose Leather Ankle Booties

Nikita Woven Leather Loafers

Stockholm Oxford Wedges

Charro Cowboy Leather Boots

Alexa Ankle Leather Boots

Cali Leather Boots (Sz. 5, 7.5 & 8.5)

Josephine Lace up Leather Heels

Totem Ankle Leather Booties

Passage Lace Up Boots

Vienna Low Ankle Leather Booties

Athena Leather Wedges (Sz. 7.5)

Boston Leather Oxfords

Vienna Low Ankle Leather Booties

Lunaire Chelsea Leather Boots

Barcelona Leather Boots

Lyon Lace-up Leather Oxfords

Frequently asked questions